How to make sure you receive MomConnection emails

Use these instructions to ensure that MomConnection email doesn't end up in your spam or junk folder

Since your Internet service provider (ISP) probably uses some type of spam filter, MomConnection asks that you add us to your trusted list of senders, contacts or address book in order to ensure that you receive emails from us.

If you do not see an email from MomConnection in your inbox, this may mean that your ISP has mistakenly sent it to your spam folder. Please look for it there, open it and mark it as "not spam."

Below are additional instructions for ensuring that emails from specific email addresses (e.g., frannie@momconnection.com) or domain names (e.g., momconnection.com) make it through these spam filters and into your inbox. Please use the links to the right to select instructions for your Internet Provider or Email Client.

AOL

To make sure email gets delivered to your AOL inbox, you must add the email address (frannie@momconnection.com) or corporate domain (momconnection.com) of the sender to your Address Book or Custom Sender List.

  1. Click the "Spam Controls" link on the lower right side of your inbox screen.
  2. When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
  3. Choose the "allow email from frannie@momconnection.com" option.
  4. Add the domain (momconnection.com) or email address (frannie@momconnection.com) you would like to receive mail from, then click "Add"
  5. Click "Save"

AOL Web Mail

If you use AOL web mail, replying to an email from MomConnection will also work.

Yahoo! Mail

If you're not receiving email that you are expecting, there are two things you can do:

  1. Use the "Not Spam" button in your Bulk folder.
    1. Check your Yahoo! Bulk folder
    2. If you see the MomConnection, highlight it and click "Not Spam"
    3. This does not guarantee that your mail will be delivered in the future, but it does help.
  2. Create a filter to automatically send email from certain domains (e.g., momconnection.com) to your Inbox. This is the only way to really ensure delivery.
    1. Click "Options" in the top right navigation bar
    2. Select "Mail Options" from the list that drops down
    3. Choose "Filters" located on the left side of the page
    4. Click the "Add" button on the Filters page
    5. Choose the field you want to match in the incoming message (e.g., "from header:")
    6. Choose the criterion by which you want a match to be made (e.g., "contains")
    7. Enter the text string to compare (e.g., frannie@momconnection.com)
    8. Choose the destination folder to which you would like the message delivered (e.g., Inbox)

Hotmail Live, Windows Live and MSN

Entering the email contact in the address book or contacts will not guarantee delivery from a certain sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Click the "Mark as safe" link to indicate that you want to receive email from MomConnection
    Attachments, pictures, and links in this message have been blocked for your safety. Show content

    MomConnection frannie@momconnection.com - MomConnection

    From: frannie@momconnection.com     You may not know this sender. Mark as safe | Mark as unsafe
    Sent: Thu 6/14/07 12:00 AM
    Reply-to: frannie@momconnection.com
  2. Manually add frannie@momconnection.com to your Safe List
    1. Click "Options" in the upper right corner of your screen
    2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
    3. Click the link "Safe senders"
    4. Enter the email address "frannie@momconnection.com"
    5. Click "Add to list"

Gmail

To make sure email gets delivered to your inbox, you must add the email address frannie@momconnection.com to your contacts list.

  1. Click the "Contacts" link in the middle left side of your inbox screen.
  2. Click the "New Contact" button in the upper left corner of the screen.
  3. Type frannie@momconnection.com into the "email" textbox.
  4. Provide a "Name" for this contact (e.g., MomConnection.)
  5. Click the "Save" button above.
  6. You should now see MomConnection appear under the "Quick Contacts" list on the left side of the "Inbox" page.

Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is difficult to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, you can:

  1. Change their automatic download settings
    1. Right click on a non-displaying image in an HTML email
    2. Choose "Change automatic download settings" option
    3. When the popup comes up, uncheck the first box in the list that says "don't download pictures or other HTML content automatically"
    4. Click "OK"
  2. Add sender to your address book
    1. Open the email
    2. Right click on the from address
    3. Choose "Add to contacts" option
  3. Add them email (frannie@momconnection.com) or domain (momconnection.com) to their approved sender list
    1. Right click on a non-displaying image in an HTML email
    2. Choose "Add the domain to the safe sender list" option

Earthlink automatically sends suspect messages to your "Suspect Email" folder if the domain name (momconnection.com) is not in your address book.

If you are not receiving email at Earthlink, there are two actions you can take.

  1. Check "Suspect Email" folder
    1. While in the "Suspect Email" folder, if you see frannie@momconnection.com select the "Move to Inbox and Add Contact" option from the pull down menu.
    2. This will add frannie@momconnection.com to your Address Book for future email delivery assurance.
  2. Add frannie@momconnection.com to your address book
    1. Open the email.
    2. Click "Add to Address Book" in the email header.
    3. Use the "Address Book Editor" to verify the sender's contact details and click "save."
    4. Fill in frannie@momconnection.com as the email address of the sender.
    5. Any mail sent with the same domain (momconnection.com) will now be delivered to your Inbox.

AT&T

  1. Open the email message from the sender you want to add to your address book.
  2. Click on the "Save Address" link (below) next to the "From Address".
  3. Check the "Add to Contacts" box (below) and click "Save.

Comcast

  1. Click on the [Save Address]   link at the top of this message (it's next to From Address).
  2. For the field titled First Name, please enter MomConnection
  3. Then click Save Entry and you're all done.

BlackBerry

  1. Scroll upto the message header
  2. Get to the field where the name of the Sender is listed by clicking the "Berry button" and then clicking "Show Address"
  3. Select and copy frannie@momconnection.com to the clipboard
  4. Go into "Address Book" and find the user
  5. Select "Save"
  6. Click to edit it, and then click the Berry button to add another email address
  7. Paste it in and click Save

Mozilla Thunderbird

  1. Click the "Address Book" button
  2. Make sure the "Personal Address Book" is highlighted
  3. Click the "New Card" button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the "Contact tab", copy and paste the "From" address, frannie@momconnection.com into the email dialogue box
  5. Click "OK"

Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the "Status & Settings" tab
  3. Click "AntiSpam"
  4. Click "Configure"
  5. Click "Allowed List" tab
  6. Click "Add" button
  7. In the 'Email Address' box, enter frannie@momconnection.com
  8. Click "OK"
  9. Click "OK"

McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a friend.
  3. Make sure All users at a domain is selected under Friend type:
  4. Type the domain name (momconnection.com) you want to add under Address:
  5. To add all our newsletters, type momconnection.com
  6. Optionally, enter MomConnection to help you recognize the domain under Name:
  7. Click OK.
  8. Click OK.

MailShield

  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type: frannie@momconnection.com
  4. Click OK.

Other Spam Filters Not Listed Above....

If MomConnection is being filtered, try adding frannie@momconnection.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist frannie@momconnection.com.

 

Internet providers:

Email Clients:

Spam Filters: